You may have to contact Nintendo in Japan.
Their US branch offers minimal support for users or products outside North America.
It looks like Japanese support can be found here, but I don't know the language to be much help.
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Nintendo's Tech Support Forums: Message List - Nintendo DS Systems - Getting Connected Online
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- Title: Nintendo's Tech Support Forums: Message List - Nintendo DS Systems - Getting Connected Online
- Channel Number: 22309559
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- Registered On: July 5, 2013, 8:01 pm
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